Event Details
- Start Date 10/13/2024
- Start Time 00:00
- End Date 10/14/2024
- End Time 00:00
- Location Riyadh, Rosh Rayhaan by Rotana
Most companies, including small businesses, collect customer data in some form. However, collecting the right information and analyzing it to create actionable insights is another story.
Studies show that 60 to 73 percent of enterprise data is never analyzed, which leaves a wealth of information unexplored and unable to be acted upon.
A clear customer intelligence strategy can help brands understand the information attheir fingertips and make the most of it.
This conference would be beneficial for organizations across various industries thatare looking to elevate their customer experience and leverage customer intelligence to drive business growth and customer loyalty.
| Topics | Speakers | Time | Venue |
|---|---|---|---|
| Registration & Network | 07:30 - 08:30 | ||
| Opening Remarks and Chairman Message Awarding | 08:30 - 09:20 | ||
| Session One: | 09:20 - 09:40 | ||
| Session Two: KEYNOTE ADDRESS - ELEVATING CUSTOMER EXPERIENCE: THE PATH TO CUSTOMER ADVOCACY | 09:40 - 10:00 | ||
| Break and Networking | 10:00 - 10:30 | ||
| Session Three: THE CUSTOMER EMOTIONAL DRIVERS: FROM TRANSACTIONAL TO EMOTIONAL | 10:30 - 11:15 | ||
| Session Four: Workshop #1 THE TAILORED TOUCH: CATEGORIES OF CUSTOMER | 11:15 - 12:30 | ||
| Prayer Time and Networking | 12:30 - 13:00 | ||
| Session Five: PANEL DISCUSSION : FROM HERE TO THE FIELD | 13:00 - 14:15 |
